City Heights, San Diego, CA, USA

We’re open Monday – Friday, 7:30 a.m. – 10:00 p.m. EST

Frequently Asked Questions

Which payment methods are accepted in the Online Shop?

Accepted Payment Methods

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Cash App,  Apple Pay, Google Pay
  • Bank Transfers: Direct bank transfers (where applicable)
How long will delivery take?

Delivery times vary based on your location and the shipping method selected at checkout. Generally, you can expect:

  • Standard Shipping: 3-5 business days
  • Expedited Shipping: 1-3 business days
  • International Shipping: 5-7 business days, depending on the destination

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How secure is shopping in the Online Shop? Is my data protected?

Shopping at our online store is safe and secure. We prioritize your privacy and use industry-standard security measures to protect your personal and payment information.

What exactly happens after ordering?
  1. Order Confirmation:

    • Once you place your order, you will receive an order confirmation email detailing your purchase, including the items ordered, shipping address, and order number.
  2. Order Processing:

    • Your order will be processed within 1 business days. During this time, we verify payment, prepare your items, and package them securely for shipping.
  3. Shipping Notification:

    • After your order is shipped, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery.
  4. Delivery:

    • Depending on the shipping method selected, your order will typically arrive within the specified time frame (e.g., standard shipping: 3-7 business days).
  5. Customer Support:

    • If you have any questions or concerns about your order at any point, feel free to contact our customer support team for assistance.
Do I receive an invoice for my order?

After placing your order, you will receive an invoice via email. This invoice will include:

  • Order Details: A summary of the items purchased
  • Pricing Information: Item prices, shipping costs, and total amount paid
  • Payment Confirmation: A record of your payment method
  • Order Number: For your reference and any future inquiries

Send us an email

 

We love hearing from clients & customers! Whether you need assistance with a purchase or have a question about cannabis, our staff is here and ready to help.